Secure
Shopping:
Shopping at Cajun-Shop.com is absolutely safe.
You never have to worry about credit card safety when shopping at our site.
We guarantee that each purchase is protected and safe.
If fraudulent charges are ever made, you will not have to pay for them. See our guarantee
details below.
How We Make Your Shopping Safe:
We use the latest encryption technology to keep your personal information safe.
And our site is hosted by one of
the world's most experienced hosting providers. Your transactions are securely handled by Verisign with state-of-the-art built-in security and performance to ensure an enjoyable and
safe shopping experience.
Be Sure To Look For The Lock:
When you reach our Checkout pages, look for the small lock icon on the lower toolbar of your browser window. This lock icon appears when you start the Checkout process, and assures you of a secure shopping environment.
Guarantee Details:
In general, under Federal law, you will not be liable for more that $50 of fraudulent
charges. In the unlikely event that you are subject to fraudulent charges, remember to
first notify your credit card provider in accordance with its reporting rules and
procedures. If, for any reason, you are held responsible for this amount, Cajun-Shop.com
will cover the entire liability for you, up to $50, as long as the unauthorized use of
your credit card resulted through no fault of your own from purchases made at
Cajun-Shop.com using our secure server.
Still Prefer to Order by E-mail, Fax or Phone?:
We gladly accept orders by e-mail, Fax or phone. Just click the links on any of our
web pages to contact us.
Our e-mail address is bigeasy@cajun-shop.com
Our Fax number is 225-313-6303
.
And our toll-free phone number is 866-813-6816.
For your convenience, we've also created a Fax Order Form which you can access from our
"Customer Support" links on the left sidebar on many of our pages. Just print
the form, fill out your order and Fax to us.
Substitution Policy:
To ensure timely delivery of your gift choice, substitutions are occasionally necessary.
When this occurs, we make every effort to substitute with very similar items. And we will
only substitute with items of equal or greater value.
Methods of Payment:
We accept online payments by Visa, Master Card and American Express. We also accept
payment by Money Order and personal check on orders received by phone, Fax and email.
Orders paid by check are shipped as soon as the check clears the issuing bank.
Order Confirmation:
For online orders, our software is programmed to send you an e-mail confirmation the
moment that you enter your order. Phone and Fax orders are entered manually, and an e-mail
confirmation will be sent to you when your order is entered. Confirmations are sent only
to the "Bill To" e-mail address. If you're sending a gift, rest assured that the
recipient will not receive the confirmation, or any other information with prices.
Shipping Policy:
We ship our non-perishables by UPS. Our perishables
are shipped by FedEx Standard Overnight or UPS Next Day Air.
We don't charge any handling or packaging fees.
For non-perishables, the amount you pay is the basic UPS shipping charge as displayed at http://www.ups.com.
For perishables, the product cost typically includes Standard Overnight shipping charges to any location in the US where that service is available.
FedEx and UPS do not offer Standard Overnight service to certain more remote delivery areas. If your ship-to address is located in one of these areas, we will contact you and ask whether you wish to upgrade to Priority Overnight service. There will be a surcharge for this upgrade service.
We may use alternate carriers where there are benefits in delivery efficiency and speed.
There's never an additional charge when we use alternate carriers.
We do our very best to ship orders within 24 hrs of receipt (unless, of course, you've
requested a later delivery date).
And remember that UPS and FedEx require an actual street address, as they cannot deliver
to Post Office boxes.
Your shipping is guaranteed under our carriers' policies. However, we are not liable for packages that arrive late due to shipping problems arising from "Acts of God" such as storms, floods, earthquakes, hurricanes etc, since UPS and FedEx do not guarantee shipments
under these circumstances.
Due to the nature of these
products, perishable items such as Turduckens, Fried Turkeys, Gumbos etc. cannot be returned.
We are not responsible or liable for deliveries where the customer is not available to receive the order.
All perishable food orders are final.
For more information on our carriers' shipping policies, visit www.ups.com and www.fedex.com
Requested Shipping Dates:
We make every effort to meet requested shipping dates. However, due to variables beyond
our control, we are occasionally unable to meet a requested date. To avoid
disappointment, we suggest ordering early and selecting an early shipping date so that items
arrive well in advance of your planned event.
International Orders:
We currently ship throughout the United States including Alaska and Hawaii. At this time, however, we do not ship to destinations outside the U.S. including APO/FPO addresses. We will, of course, be happy to ship to
your order to a U.S. address for forwarding to an overseas destination.
Return & Refund Policy:
If you are not completely satisfied with your purchase, just return it in it's original
condition within seven days of receipt of your order and we'll gladly refund your purchase
price.
Please call us toll-free at 1-866-813-6816, or email us at bigeasy@cajun-shop.com, to let us know the issue and to get further instructions before you return the package.
Boxed items must be returned in their original undamaged shipping box. Shipping
costs and insurance are non-refundable.
If you receive a shipment which is damaged upon receipt, please contact us. Our shipments
are insured, and we'll file a claim for you with the carrier that delivered the shipment.
Please retain the package and contents, as the carrier may wish to inspect it.
We are not liable for packages that arrive late due to shipping problems arising from
"Acts of God" such as storms, floods, earthquakes, hurricanes etc (see Shipping Policy)
Privacy Policy:
At Cajun-Shop.com, we take your privacy concerns seriously. Cajun-Shop.com does not, and
never will, engage in the practice of sharing e-mail addresses or other private customer
information with outside parties.
Personalized Greetings for Gifts:
For all Gift Baskets and Boxes, we include an option on our website to add your own
personalized greeting. And if you'd like a card and greeting added to any other items that
you order, just drop us an email and we'll be happy to comply.
We Have No Minimum Order Requirement:
Just order whatever items you wish. Shipping rates, however, are generally more favorable with larger orders.
What Do You Think?:
We want you to have an enjoyable shopping experience, and we welcome your comments,
questions and suggestions to improve our service to you. To e-mail us, just click Here.
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